I am a customer service consultant, specializing in Angry Customers. You know how every business has some customers that, for whatever reason, are unhappy because the product or service they received is not on par with what their expectations? What I do is assist the management of small to midsize companies in resolving and preventing customer disputes, as well as identifying opportunities to enhance their current service polices and procedures. As a result, they are able to learn from past mistakes, and strengthen their bottom line by building a more customer-focused organization.
My philosophy and skills were honed by years of experience working in, and leading, service departments in the business information arena. I learned that quickly and efficiently remedying customer complaints was a good way of keeping those customers happy and loyal. I now work with other businesses to help them do the same with their customers.
When I am not working, I am listening to jazz or blues or classic rock, playing guitar, reading, watching movies, or hanging out with my lovely wife and our two dogs and two cats.
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Newport, RI
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